Shipping Policy

Last updated: 22 October 2026

This Shipping Policy explains where your order comes from, how long it takes and what we do if something goes wrong. Maldevi is a trading name of NATIONWIDE INTERIORS LTD, a UK company (Company Number 14592001).

Where Your Order Ships From

Maldevi is a UK-based company. Our products are shipped directly to you from our fulfilment partners outside the UK. This lets us offer a wider range at fair prices, but it means delivery takes longer than with a UK-stocked shop. If your order contains several items, they may arrive in separate parcels.

Shipping Destination

We currently ship only to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland).

Order Cutoff Time

Orders placed before 3:00 PM UK time on a business day (Monday to Friday, excluding UK bank holidays) are processed that same day. Orders placed after 3:00 PM, at weekends or on a bank holiday are processed on the next business day.

Processing Time

We need 1–2 business days to prepare and dispatch your order. You receive an email with your tracking number as soon as your order has been dispatched.

Delivery Time

After dispatch, delivery takes 6–10 business days. In total, most orders arrive within 7–12 business days of being placed.

Delivery times are estimates and are not guaranteed. During peak periods, such as Black Friday and December, they can be a few days longer.

Shipping Costs

Delivery is free on all UK orders, with no minimum order value. There are no extra delivery charges at checkout.

Order Tracking

Every order is shipped with tracking. Once your order has been dispatched, we email you a tracking number. Tracking may take up to 48 hours to show updates. You can follow your parcel on our Track Your Order page.

Delivery Delays

Delays can occasionally occur because of carrier volumes, customs checks, severe weather or transport disruption. If your order has not arrived within 12 business days of ordering, please email info@maldevi.com. We will investigate with the carrier and keep you updated. If a parcel is confirmed lost, we send a replacement or give you a full refund.

Incorrect Address Information

Please check your delivery address carefully at checkout. If you notice a mistake, contact us straight away: we can update the address as long as your order has not been dispatched. Once it has been shipped, we can no longer change it.

Damaged Parcels

If your parcel arrives damaged, please email info@maldevi.com as soon as possible with your order number and a photo. We will arrange a replacement or refund as described in our Refund & Return Policy.

Returns

Returns are handled in the United Kingdom. See our Refund & Return Policy for how to return an item.

Contact Us

If you have any questions regarding your order, shipping status, or delivery, please contact our customer support team.

Maldevi
Operated by NATIONWIDE INTERIORS LTD
Company Number: 14592001

Business Address:
10 Eccles Rd, Orrell, Wigan WN5 0HR, United Kingdom

Warehouse:
Cricket St Unit 5F, Wigan WN6 7TP, United Kingdom
Email: info@maldevi.com
Phone: +447460674337

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT – London)

We respond to all customer emails within one business day.