About Us

From Friends to Family ❤️

Hey! We're Mila, Alex, Luca, Devin, Emma, and Victor, together we're MALDEVI.

(And yes, our name comes from the first letters of our names 😉)

We met a few years ago during our exchange studies in the Netherlands. What started as a group of international students sharing coffees, bikes, and way too many late-night study sessions turned into real friendship and eventually a little family away from home.

We all decided to stay after our exchange because we fell in love with the Dutch vibe, the people, the freedom and the creativity. Somewhere between classes, the idea was born for MALDEVI. What had started off as a fun project soon grew into something we're all proud of.

We are not a big company, but we're a close team of friends that love designing, testing, and shipping every product with lots of laughter and love. Every order matters to us because it keeps the dream alive.

Our goal is pretty straightforward: we want to bring you products that make you feel good, with friendly service and a personal touch behind it. We care about every item we send out, but we care a lot about who gets them.

Thank you for being here, for supporting us, and letting our little dream grow.

With love,
The MALDEVI Family ❤️

Orders & Shipping

How long does delivery take?

Our delivery times typically range between 5–10 business days, depending on your location and product availability. You will receive a tracking link once your order has been dispatched.

Do you offer free delivery?

Yes, we offer free delivery across the United Kingdom on all orders.

Where are your products shipped from?

We work with international suppliers to offer a wide range of products. This means your order may be shipped from overseas warehouses, which can result in slightly longer delivery times.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking details. You can also track your order via our Track & Trace page.

Returns & Refunds

What is your return policy?

You can return your order within 14 days of receiving it. Items must be unused and in their original condition.

How do I return an item?

To start a return, please visit our Return Centre and follow the step-by-step instructions.

When will I receive my refund?

Once we receive and inspect your return, your refund will be processed within 7 business days.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Payments & Security

Is it safe to shop on Maldevi?

Yes, we use secure payment systems and encryption to ensure your personal and payment information is fully protected.

What payment methods do you accept?

We accept:

Visa
Mastercard
Maestro
American Express

Products

Are your products high quality?

We carefully select our products to ensure they meet our quality standards and customer expectations.

Will the product look exactly like the pictures?

We do our best to display products as accurately as possible. Please note that slight variations in colour or details may occur.

Contact & Support

How can I contact customer support?

You can reach our support team via our Contact page. We aim to respond within 24 hours on business days.

What are your customer service hours?

Monday to Friday: 09:00 AM – 05:00 PM(GMT)

Saturday & Sunday: Closed

Do you have any other questions?

Please use our contact details and form to get in contact with us. We are happy to help!

Contact