Refund policy

Refund & Return Policy – Maldevi

Last updated: 22 October 2026

This policy applies to all orders placed on maldevi.com by customers in the United Kingdom. Maldevi is a trading name of NATIONWIDE INTERIORS LTD (Company Number 14592001). Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Cancelling an Order Before It Ships

You can cancel your order free of charge at any time before it has been dispatched. Email info@maldevi.com with your order number. If the order has not yet been dispatched, we cancel it and refund the full amount to your original payment method within 3 business days.

If your order has already been dispatched, you can still cancel by returning the item under Section 2 (Cancellation Period) below.

2. Cancellation Period

You have 30 calendar days, starting the day after you (or someone you nominate, other than the carrier) receive the goods, to cancel your purchase and request a return. If your order arrives in several parcels, the 30 days start the day after you receive the last item. This is longer than the 14 days required by UK law, and your statutory rights are not affected.

To cancel, tell us within that period via our Return Center (maldevi.com/pages/return-center) or by email at info@maldevi.com. After we send you your return authorisation, you have a further 14 calendar days to send the item back.

Items should be returned unworn, unwashed and with the original tags attached. You may handle and try on items as you would in a shop. If an item has been handled more than is necessary to check its nature, characteristics and fit, we may reduce the refund to reflect any loss in value.

3. Return Procedure

Go to our Return Center (maldevi.com/pages/return-center) or email info@maldevi.com with your order number, your name, the item(s) and the reason for return. Within one business day we email you your return authorisation, the address to send your return to and full instructions. Pack the item securely, send it using a tracked postal service and keep your proof of postage.

Please do not send items back without a return authorisation, as we cannot match unannounced parcels to your order.

4. Return Shipping Costs

If you return an item because you changed your mind, you pay the cost of sending it back to us. The cost depends on the postal service you choose; we recommend a tracked service such as Royal Mail Tracked.

If an item is faulty, damaged, incorrect or not as described, we cover the full return shipping cost. We either send you a prepaid return label or reimburse your reasonable postage cost on receipt of proof of postage.

UK delivery is free, so there is no original delivery charge to deduct or refund.

5. Refund Method

Refunds are always made to your original payment method, the card or wallet you used at checkout. We do not issue store credit instead of a refund unless you ask for it.

6. Refund Processing Time

We confirm by email when your return arrives. We aim to issue your refund within 7 business days. Once issued, your bank or card provider may take 3–7 business days to show the refund on your account.

7. Exchange Policy

If you need a different size or colour, start a return through the Return Center and tell us which item you would like instead. If it is in stock, we send the replacement once your return is received. Alternatively, you can return the item for a refund and place a new order.

8. Restocking Fee

We do not charge a restocking fee on any return or exchange.

9. Damaged Goods, Faulty or Incorrect Items

If your item arrives damaged, faulty, incorrect or not as described, please contact us at info@maldevi.com as soon as possible, ideally with your order number and a photo of the item and packaging.

Within 30 days of delivery you are entitled to reject a faulty item and receive a full refund. After 30 days, and up to 6 months, you are entitled to a repair or replacement; if that is not possible or does not fix the problem, you are entitled to a full or partial refund. Your rights under the Consumer Rights Act 2015 continue to apply beyond this period.

For damaged, faulty or incorrect items we cover all return shipping costs and offer a free replacement or a full refund, whichever you prefer.

10. Lost Parcels

If your parcel has not arrived within the delivery time stated in our Shipping Policy, please contact us. We open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or a full refund.

10. Contact Details

Maldevi
Operated by NATIONWIDE INTERIORS LTD
Company Number: 14592001

Business Address:
10 Eccles Rd, Orrell, Wigan WN5 0HR, United Kingdom

Warehouse:
Cricket St Unit 5F, Wigan WN6 7TP, United Kingdom
Email: info@maldevi.com
Phone: +447460674337

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT – London)

We respond to all customer emails within one business day.