We accept Visa, Mastercard, American Express, Maestro, Discover, Diners Club, Union Pay, Apple Pay, Google Pay and PayPal. All payments are processed securely through our checkout provider — we never see or store your full card details.

Orders placed before 3:00 PM GMT are usually processed the same business day, so there's only a short window to make changes. Email info@maldevi.com immediately with your order number — we'll do our best, but once an order has been dispatched we can no longer amend or cancel it.

Contact us as soon as possible at info@maldevi.com. If your order has already been processed or shipped, we can't guarantee a change, and a reshipping fee may apply if the parcel is returned to us.

Right now we ship exclusively within the United Kingdom.

Orders are processed within 1–2 business days, then delivered within 6–10 business days. These are estimates, not guarantees — see our full Shipping Policy for details.

Shipping is free on every order within the UK, with no minimum spend required.

You'll receive a shipping confirmation email with a tracking number once your order is dispatched. It can take up to 48 hours for tracking to update. You can check the status any time on our Track Your Order page.

Delays can occasionally happen due to weather, carrier volume or customs checks. If your order hasn't arrived within the expected timeframe, contact us via the Return Center or email info@maldevi.com and we'll investigate with the carrier on your behalf.

You have 14 calendar days from the date you receive your order to request a return or exchange. Items must be unused, unworn and returned in their original packaging with tags and seals intact. Full details are in our Return & Refund Policy.

Go to our Return Center and submit your order number, name and reason for return. Our team reviews requests within one working day and sends you return authorisation plus instructions.

If you're returning an item simply because you changed your mind, you're responsible for the return postage. If the item arrived faulty, damaged or incorrect, we cover the return cost. We never charge a restocking fee.

Once we've received and inspected your return, approved refunds are processed within 7 business days and credited to your original payment method. Your bank may take a few extra days to show the funds.

Email info@maldevi.com within 7 working days of delivery with your order number and a photo of the issue. We'll arrange a free replacement or a full refund, including return postage, at no cost to you.

Maldevi is operated by Nationwide Interiors Ltd (Company No. 14592001), registered at 10 Eccles Road, Orrell, Wigan, England, WN5 0HR, United Kingdom. VAT number GB443692282.

Email us at info@maldevi.com or call +44 7848 177685. Our Customer Service Hours are Monday to Friday, 9:00 AM – 5:00 PM (Greenwich Mean Time – London), and we reply to every email within one business day.

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