We accept Visa, Mastercard, American Express, Maestro, Discover, Diners Club, UnionPay, Apple Pay and Google Pay. The options available to you are always shown at checkout. All payments are processed securely through Shopify — we never see or store your full card details.

Yes. Email info@maldevi.com with your order number as soon as possible. If your order has not been dispatched yet, we cancel it free of charge and refund you in full. If it has already been dispatched, you can still cancel by requesting a return within 30 days of delivery — see our Return & Refund Policy.

Contact us as soon as possible at info@maldevi.com. If your order has not been dispatched yet, we can update the address. Once it has been shipped, we can no longer change it, and a reshipping fee may apply if the parcel cannot be delivered.

Maldevi is a UK company, but our products are shipped directly to you from our fulfilment partners outside the UK. That is why delivery takes a little longer than with a UK-stocked shop. Returns are handled in the UK.

Right now we ship exclusively within the United Kingdom.

Orders are processed within 1–2 business days and then delivered within 6–10 business days. In total, most orders arrive within 7–12 business days. These are estimates, not guarantees — see our full Shipping Policy for details.

Shipping is free on every order within the UK, with no minimum spend required.

You'll receive a shipping confirmation email with a tracking number once your order is dispatched. It can take up to 48 hours for tracking to update. You can check the status any time on our Track Your Order page.

Delays can occasionally happen due to weather, carrier volume or customs checks. If your order hasn't arrived within the expected timeframe, email info@maldevi.com and we'll investigate with the carrier. If a parcel is confirmed lost, we send a replacement or a full refund.

You have 30 calendar days from the day you receive your order to request a return. Once we send you your return authorisation, you have a further 14 days to send the item back. Items should be unworn, unwashed and returned with their original tags. Full details are in our Return & Refund Policy.

Go to our Return Center and submit your order number, name and reason for return. Within one business day we email you your return authorisation, our UK returns address and instructions. Please don't send items back without authorisation.

If you're returning an item because you changed your mind, you pay the return postage. If the item arrived faulty, damaged or incorrect, we cover the return cost. We never charge a restocking fee.

Refunds go to your original payment method. We aim to refund within 7 business days of receiving your return, and always within 14 days. Your bank may take a few extra days to show the funds.

Email info@maldevi.com as soon as possible with your order number and a photo of the issue. We'll arrange a free replacement or a full refund, and we cover the return postage. Within 30 days of delivery you are entitled to a full refund for a faulty item under the Consumer Rights Act 2015.

Maldevi is operated by Nationwide Interiors Ltd (Company No. 14592001), registered at 10 Eccles Road, Orrell, Wigan, England, WN5 0HR, United Kingdom. VAT number GB443692282.

Email us at info@maldevi.com or call +44 7460 674337. Our Customer Service Hours are Monday to Friday, 9:00 AM – 5:00 PM (UK time), and we reply to every email within one business day.

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