FAQ
Here you can find any frequently asked questions.
If you don't see your question below, please feel free to reach out to us!
Orders & Shipping
How long does delivery take?
Our delivery times typically range between 5–10 business days, depending on your location and product availability. You will receive a tracking link once your order has been dispatched.
Do you offer free delivery?
Yes, we offer free delivery across the United Kingdom on all orders.
Where are your products shipped from?
We work with international suppliers to offer a wide range of products. This means your order may be shipped from overseas warehouses, which can result in slightly longer delivery times.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking details. You can also track your order via our Track & Trace page.
Returns & Refunds
What is your return policy?
You can return your order within 14 days of receiving it. Items must be unused and in their original condition.
How do I return an item?
To start a return, please visit our Return Centre and follow the step-by-step instructions.
When will I receive my refund?
Once we receive and inspect your return, your refund will be processed within 7 business days.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Payments & Security
Is it safe to shop on Maldevi?
Yes, we use secure payment systems and encryption to ensure your personal and payment information is fully protected.
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- Maestro
- American Express
Products
Are your products high quality?
We carefully select our products to ensure they meet our quality standards and customer expectations.
Will the product look exactly like the pictures?
We do our best to display products as accurately as possible. Please note that slight variations in colour or details may occur.
Contact & Support
How can I contact customer support?
You can reach our support team via our Contact page. We aim to respond within 24 hours on business days.
What are your customer service hours?
Monday to Friday: 09:00 AM – 05:00 PM(GMT)
Saturday & Sunday: Closed
Do you have any other questions?
Please use our contact details and form to get in contact with us. We are happy to help!